Wellness Membership Advisor

 

Wellness Membership Advisor Job Description

The WMA is a Sale and Customer Service role within an independently owned and operated Elements Massage® studio. A WMA is responsible for membership sales, building client loyalty and meeting studio and personal goals and objectives to ensure growth and profitability and a superior experience for all.

Relationships

The WMA reports directly to the studio General Manager, however will have frequent interactions with Lead Massage Therapist/Massage Manager.

Job Duties and Responsibilities

 – Consistently follows all steps in the KNOWETM and sales process resulting in a conversion rate of 40% or higher.

 – Gains commitment and agreement from clients concerning rebooking and membership.

 – Makes great first impressions, builds rapport, and identifies client’s needs resulting in

membership sales.

 – Meets or exceeds the needs of the client—Takes all opportunities to exceed client expectations without making unreasonable commitments.

 – Take pride and passion in resolving client problems/complaints/issues. Listens, empathizes,

apologizes, and takes personal responsibility to resolve any client issues.

 – Creates client enthusiasts by rebooking by asking questions, reading body language, and follow through.

– Proactively seeks moments to wow.

- Maintains focus and avoids errors under high stress situations such as during busy client times.

- Maintains positive relationships with clients and coworkers when under stress from high client

times, client/co‐worker complaints.

- Develops appropriate strategies to cope with high stress situations such as multi‐tasking,

organization of work.

- Understands and applies knowledge, skills and concepts from on‐boarding, training, meetings

and coaching/feedback.

 – Actively participates in role‐playing, trainings and activities, regular meetings and coaching.

 – Owns personal growth and development using learning tools and resources, engages in skill

building by participating in daily role‐playing.

 – Sets high standards of excellence following procedures and a high level of quality, productivity, and service.

- Accountable for goal/objective setting and achievement.

- Acts with integrity and high ethical standards.

- Communicates effectively with clients and team members (managers, coworkers, etc.)

- Maintains effective written and verbal communication through communication logs, shift

changes/overviews to ensure smooth operations.

 – Maintains timely communications via lead calls, appointment bookings, membership questions, and appointment confirmations.

Job Competencies

- Sales / Persuasiveness – Sells the Elements Massage Wellness Program, and additional services to clients.

- Building Loyalty – Meets and exceeds client’s needs, builds loyalty, resulting in client promoters on the eNPS scale.

- Stamina – Performs well under pressure and stress.

 – Applied Learning – Applies concepts from training, feedback, and professional development.

 – Work Standards – Is accountable for goals and objectives, has high standards for performance.

 – Communication – Communicates in a way that clients and co‐workers understand and retain

message.

Benefits:

  • Free monthly 1 Hour Massage Session
  • Escalating base pay based on sales performance
  • Sales bonuses for membership sales
  • Longevity rewards for team members at their annual milestones
  • Health Benefits
  • Health Savings Account
  • Company Paid Short Term Disability Insurance
  • 401k Matching
  • Paid Vacation Time
  • Consistent Coaching/Training

If you are excited about being a part of the Wellness movement through the medium of Massage Therapy and all that it has to offer our communities, we would love to connect with you!