Wellness Membership Advisor

 

Wellness Membership Advisor Job Description

We are so excited about our Team of Wellness Membership Advisors. Not only are they the face of our studios, but they are the wonderful people that take the time to get to know our clients day in and day out and how we can help. Our clients typically walk into the studio with problems such as pain, day-to-day stress, or even previous injuries that they have been doing their best to recover from. We are here to support their journey to a better version of themselves, and the Wellness Membership is a perfect way for us to help them get there.

Responsibilities include:

  • Selling therapeutic massage services and wellness plan memberships
  • Booking/Re-booking appointments
  • Maintaining our clean, inviting studio atmosphere
  • Answering the phone professionally and politely to ensure a flawless guest experience
  • Upgrading such as longer sessions, aromatherapy, hot stone or salt stone
  • Greeting every client with a smile
  • Creating a calm environment
  • Accurate scheduling and completing the retail sales process
  • Addressing emergency scheduling issues quickly and professionally
  • Addressing client requests and disputes professionally and efficiently
  • Communicating effectively with coworkers
  • Being flexible
  • Actively participating in staff meetings
  • Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked
  • Completing tasks by deadlines as assigned by supervisor
  • Maintain leadership in the studio while management is not there
  • Assist with administrative duties as needed by manager

Qualifications:

  • Sales/retail experience (1+ years preferred)
  • Superior Customer service skills
  • Web-based scheduling, a plus
  • Attention to detail is essential
  • Ability to remain flexible
  • Ability to remain confident and calm during stressful situations

Benefits:

  • Free monthly 1 Hour Massage Session
  • Escalating base pay based on sales performance
  • Sales bonuses for membership sales
  • Longevity rewards for team members at their annual milestones
  • Health Benefits
  • Health Savings Account
  • Company Paid Short Term Disability Insurance
  • 401k Matching
  • Paid Vacation Time
  • Consistent Coaching/Training

If you are excited about being a part of the Wellness movement through the medium of Massage Therapy and all that it has to offer our communities, we would love to connect with you!