The SCSS is responsible for adhering to established Service Path procedures and processes to ensure a flawless “Elements Experience” including, but not limited to: • Greeting every client with a smile. • Creating a calm environment. • Answering phones professionally and converting phone calls into appointments. • Demonstrating complete knowledge of the studio’s massage model, therapist skill levels and price structure. • Proficiency with massage therapy terminology. • Matching clients and therapists correctly based on our level system and client’s problem areas. • Mastering MBO through accurate scheduling and completing the retail sales process. • Addressing emergency scheduling issues quickly and professionally. • Communicating with clients to determine areas of improvement within the Service Path and complete client satisfaction.
Providing helpful responses to requests from clients and involve management as needed. • Addressing client requests and disputes professionally and efficiently. • Complying with all HIPAA rules and regulations and/or applicable state privacy and security laws. • Communicating effectively with coworkers. • Providing timely and appropriate communication with studio management. • Being flexible. • Actively participating in staff meetings. • Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked. • Completing tasks by deadlines as assigned by supervisor. (Example: Communicating with members and clients who have not visited the studio in the past 45 days with the goal of scheduling their next session.) • Other Duties as assigned.
RECOMMENDED QUALIFICATIONS AND CONSIDERATIONS • Sales experience (2 year preferred) • Customer service skills • Computer proficiency-Microsoft Office, Word, Excel, Internet Explorer • Retail or industry experience, a plus • Web-based scheduling, a plus • Attention to detail and ability to follow instructions (written and verbal) Ability to remain flexible in a constantly changing environment • Ability to remain confident and calm under stress